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Terms & Conditions

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We really hope that you will be pleased with your purchase from The Brownie Company, however if upon delivery of the products you find that they are different to those ordered, the order is incomplete, or an item is in a damaged condition when you receive it, please notify us immediately by telephone on 01780 767913. 

Cancellations and Returns

As our brownies are baked fresh to order, we regret that once an order is placed it is not possible to cancel it and refunds cannot be given. Consequently credit card authorisation and payment will be taken upon placement of orders. In the unlikely event of a product being unsatisfactory, please contact us immediately.  

Allergy Information

Our brownies only contain nuts where indicated, however, all our brownies are produced in a kitchen where nuts are handled.

Most of our flavours can be ordered as gluten-free, although they may contain traces of gluten as they are baked in a kitchen where wheat flour is handled

Privacy Policy

Apart from using your personal information to process any orders you may place, if you provide The Brownie Company with an email address, it will automatically be entered into our regular email update service. From time to time, we may also contact you by post with information on special offers or events regarding our products or services. If you do not wish to receive updates or marketing information from us, please contact us.

Financial Information

Financial details entered on this site during the payment process will not be stored or retained by The Brownie Company.

 


 

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